FAQs
Most common questions
Shipping cost is $25 for all around the world, Free shipping over $299.
We deliver across the world. Our distribution warehouses are located in the United States.
We accept Visa, Mastercard, or American Express credit, as well as PayPal.
Tracking & delivery
Standard order delivery time 4-5 weeks and Rush order 8-10 working days
Yes, you may change your delivery address (assuming your order has not been shipped). We recommend contact us immediately upon realizing that your order's address may be wrong. If your order is already in transit, then there is no option to change the address.
After the order is dispatched, tracking will update to your account and you can track your order by the tracking number.
Returns & Refunds
You have 30 days from the moment your order's been delivered or made available for collection to return an item.
For all returns, we aim to refund you within 14 days of receiving the returned item.
If for some reason you are unable to return an item to us within the above timeframe, please get in touch - but we can't promise we will accept it, and any refunds may be made by way of a gift voucher.
Once your return has been received by our warehouse, we'll email you to let you know whether a refund has been issued.