FAQs

Most common questions

How much does shipping cost?

Shipping cost is $25 for all around the world, Free shipping over $299.

Where do you deliver?

We deliver across the world. Our distribution warehouses are located in the United States.

What payment methods do you accept?

We accept Visa, Mastercard, or American Express credit, as well as PayPal.

Tracking & delivery

When will my order be delivered?

Standard order delivery time 4-5 weeks and Rush order 8-10 working days

Can I change my delivery address?

Yes, you may change your delivery address (assuming your order has not been shipped). We recommend contact us immediately upon realizing that your order's address may be wrong. If your order is already in transit, then there is no option to change the address.

How can I track my order?

After the order is dispatched, tracking will update to your account and you can track your order by the tracking number.

Returns & Refunds

What is your Returns Policy?

You have 30 days from the moment your order's been delivered or made available for collection to return an item.

For all returns, we aim to refund you within 14 days of receiving the returned item.

If for some reason you are unable to return an item to us within the above timeframe, please get in touch - but we can't promise we will accept it, and any refunds may be made by way of a gift voucher.

How do I return something to you?

Once your return has been received by our warehouse, we'll email you to let you know whether a refund has been issued.